How can I pay for my order?
- Bank transfer
- Credit cards (MasterCard, Maestro, Visa) via CorvusPay gateway
For additional info see: Security of Online Payments
To which countries do you ship?
If your country is not listed in the shipping options, please contact us at firstname.lastname@example.org. We will then inform you if it is possible to arrange shipping to your country.
There are several shipping options to choose from at the checkout.
Free shipping is available for all orders above 60€.
Keep in mind that our prices do not include customs fees or other additional taxes that might apply to customers other then EU, Canada, USA, Japan.
What does VAT mean?
VAT is a value-added tax that EU customers pay. VAT is already included in all prices. VAT will be deducted from non-EU orders.
What is your return policy?
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with.
We offer free return shipping for all sneakers except for discounted articles. Free return shipping is available once a year per client.
ALL SALES ARE FINAL. Unless the product is damaged during shipment of delivery, the item must be returned in its original packaging, and is subject to inspection to verify that it is new and unused. If you are not satisfied with the sizing, you can exchange for an other size - no money in return.
How can I return my order?
When returning an item the customer is responsible for the shipment. We can only process a refund once we have received the shoes in good order.
Can I exchange my shoes for a different model or size?
We can exchange shoes if you would like a different size or model. Please contact as at email@example.com
How long does a refund take?
We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 30 days. Also, please note that - depending on the payment platform - it can take up to 5 working days for the money to be on your account.
Can I cancel or change my order?
Cancelling or changing an order is not possible. This is because after an order is confirmed, the packing and shipping process starts immediately.
Of course after receiving your order you can return it within 14 days*, please see our returns page.
I am not satisfied with my order, what should I do?
Please contact our client support at firstname.lastname@example.org, before taking any further actions.
What MIRET shoe size is right for me?
To choose the right size, please refer to our Sizing chart.